★★★★★ 5/5
Krystal catered for our recent church conference. Food was absolutely delicious. Would highly recommend Krystal and Table.
- Belfast, Northern Ireland
- sayhello[@]tablefood.co.uk
Table
GENERAL TRADING INFORMATION
TERMS AND CONDITIONS
The following Terms and Conditions have been set by Table (we). When securing your Event booking date with Table, it is assumed that you (the client and/or the customer) have read, understood and accepted the following Terms and Conditions. Bookings can be confirmed in person or via email. We do not accept liability for any misunderstandings on instructions given to us verbally. Table’s Terms & Conditions are accepted fully by the client when an Event Date is secured with a Non-refundable, Non-transferable deposit.
Special Dietary Requirements
Food Menu Disclaimer
General
Equipment – Breakages/Missing/Stolen
Room Setup
Logistics and Access
Water and Electrical Requirements
After-event Cleaning
Waste Disposable
Additional Catering Meals
Staffing, Conduct and Safety
Guest Behaviour
Social Media and Marketing
Environmentally Aware
Data Protection
Feedback
Future Changes to Terms and Conditions
Payment Terms
Booking Quotations
All quotations issued are valid for 7 days from the date of quotation and are subject to updates.
All quotations are made on the assumption that the serving of the food is buffet style and that the food is served at one agreed Meal Serving Time. If the food serving time is at multiple times then customer must state that at the time of the quotation request so Table can quote the customer accordingly.
Before paying a deposit to confirm your booking, please ensure that you have been given the correct quote for your event. For us (Table) to give you the correct quote we need to know the following information:
1. Date of Event
2. Venue Name(s) and Address(s)
3. Site visit required?
4. Number of guests to cater for
5. Serving Style (Buffet)
6. Cutlery & Crockery Requirements
7. Full Menu(s) Details
8. Your full event itinerary(s)
Once we have received the above information, we will give you a full quote per person based on your requirements. Any menu changes may change the cost per guest.
Large Events (over 50 guests)
Once you have secured a booking with us, your final confirmed menu, itinerary and final number of guests are due 14 days before your event date. We require the final payment for all bookings 30 days before the event date.
Small Events (under 50 guests)
Once you have secured a booking with us, your final confirmed menu, itinerary and final number of guests are due 14 days before your event date. We require the final payment for all bookings 14 days before the event date.
Site Visit
For any new venues/locations where Table has not catered before, we may need to undertake a site visit to determine access, layout, and meet the Venue manager (and/or owner) and venue facilities. There will be a Site Visit charge to cover Staff time and travel costs.
Additional charges may apply for any additional cooking equipment required to produce the menu if the venue is not suitably equipped. These charges will be made clear after our site visit.
Deposits & Payments
By securing an Event Booking Date with a Non-refundable, Non-transferable Deposit, the customer is accepting our current Terms and Conditions.
Any deposit and final payment must be cleared as funds in our account. Failure to make payment on time may result in your order being cancelled and the customer will still be liable for the full cost of the event. Charges will also occur in the event of dishonoured payments and banking charges with a minimum of £30 fee.
The amount of deposit will depend on the size of your booking.
For Weddings and Larger Events (Over 50 guests), there will be a £500 non-refundable deposit to secure the catering services of Table. Full payment (less the deposit) is required no later than 4 weeks before the Event Date.
For Small Events (Under 50 guests), a deposit will be required of 25% of the original estimate to secure the catering service of Table. Full payment (less the deposit) is required no later than 14 days before the Event Date.
Payments are accepted by BACS transfer or by credit/debit card (subject to credit card transaction fee). Cash can be accepted with the prior agreement.
Please note that the quote given will be based on the catering numbers given to us. This will be the minimum number of people the quote will be based on. If the number of guests drops the quoted price per guest may increase.
All prices quoted are based on the information provided by you at the beginning of the quotation process. We will provide a full quotation without hidden costs. Our quotations are non-negotiable.
Table linens/glassware/tableware supplied by us will be charged as listed on the quotation.
Any extra charges levied to us by the venue will be passed on to you.
Unless agreed otherwise via email, the services that we agree to provide for your event are only the services specified in your Event Confirmation Summary.
Please note that Table only supplies the chef, serving staff, kitchen equipment, food and crockery/cutlery hire. For all other services that are booked by you with our suggested companies/suppliers, you must pay them directly as they are supplying you with that service and not us.
At times, we may also make the booking with these suppliers on your behalf but once again you will need to pay them directly and not Table.
Rising Food Costs
Due to the rising Food Costs, menu prices are subject to change within fourteen (14) days of the event.
If a drastic change in the menu cost occurs, the Customer has two (2) options:
a. Customer will pay the additional cost based on the current adjusted price, or
b. Customer can substitute other menu item(s) to maintain the agreed upon per guest price.
Menu Selection
Contents of the menu and any items we supply are subject to market availability.
Kids Menu
We can arrange prices for Children and special menus for them. (Generally, children under 5 years old are free).
Children under 10 years old are charged half price.
Children 10 years old and over are charged an adult price.
Guest Numbers
Any changes in final numbers of guests must be notified to us by email no later than 14 days before the Event date.
After this time if the guest numbers increase by up to 10 this can normally be accommodated, but this is not guaranteed.
There will be a ‘Short Notice’ surcharge for an increase beyond 10 guests. Any decrease in guest numbers during the timeframes listed above will be charged at the full rate.
Staffing
The number of Staff required will vary depending on the style of event and level of service required.
Booking Date Confirmation
Table works strictly on a first come first serve basis. This means that the first person who pays the Non-refundable, Non-transferable deposit will have their Event Date 100% confirmed. We may have other enquiries for the same day and it is advisable to make the deposit as soon as possible to avoid disappointment. We cannot guarantee the Event Date until the Booking Deposit is received.
The customer may be required to sign a booking contract. If a contract is not required then all emails, meetings, letters and phone conversations are counted as our Contract.
Short Notice Bookings
If a Booking is made within two weeks of the event date, then full payment will be required to secure the booking date. The final number of guests and any special dietary requests will also be required at this time.
VAT
All Quotations exclude VAT. Menus may be subjected to VAT and be charged whatever the prevailing VAT rate is at the time of supplying the service (if applicable).
Cancellations | Postponements
Charges are payable for cancellations and/or postponements of all confirmed events. We strongly recommend that clients arrange adequate Event & Cancellation Insurance to protect against cancellation, costs, damage and public liability.
The customer acknowledges and recognises that Table needs to purchase food and other consumables in advance of the Event. At the time of a cancellation or a reduction in the number of persons attending the Event, Table may have already purchased the food and other consumables for the event. Table may not be able to use the food for any other Event, the food may not be appropriate for any other Event, or the food will deteriorate and become unfit for human consumption if not used by a particular date or by any given ‘use by’ dates.
The customer acknowledges that Table may have hired equipment and labour to cater for the customer’s Event.
In the event of a cancellation or reduction in the number of persons attending the Event, Table will still be required to pay for the hire of equipment and labour whether or not the Event takes place or whether it takes place with fewer persons attending.
Deposit payments are non-refundable, and non-transferrable regardless of the length of time before the event you decide to cancel or postpone. The following percentage of the outstanding sales value will be charged to the client in the event of cancellation:
If the customer cancels or is deemed to have cancelled the booking (prior to the event) during the timeframes detailed below, then the following percentages of the remaining final balance from the quoted price will become immediately due for payment:
The following Cancellation and/or Postponement Charges will apply:
● Within 4 months of the event 25% of the quoted price
● Within 2 months of the event 50% of the quoted price
● Within 1 month of the event 100% of the quoted price
Table may terminate the agreement liability of any nature upon return of the deposit.
Force Majeure
No liability is accepted by Table for the failure of performance or consequential damage of any nature for any reason as a result of any act or circumstance beyond reasonable control including but not limited to, strikes, lockout, fire, floods, accidents, act of war or obstruction by any ‘acts of god’, change in relevant legislation or laws or any such event/circumstance beyond the control of Table.
Special Dietary Requirements
Table must be informed if any of your guests have any allergies or special diets and requirements as soon as possible before your event. Table will endeavour to provide suitable adaption to the Clients menu for any guests with special dietary requirements or allergies. We cannot however take responsibility for any guests unless advised in advance.
Most dietary requirements can be catered for, but due to the necessary strict requirements we cannot provide Kosher food, however, we can provide vegan food. We can also provide plant-based, vegan, gluten-free, dairy-free, and nut-free food.
Food Menu Disclaimer
All of the meals are prepared in our own kitchens, event venues or other prep areas where other products and food are held and prepared. These items may include nuts, seeds, peppers and soy, and there may be a risk of cross-contamination. Also, there may be traces of products that use milk, eggs, gluten, peanuts, other nuts, sesame seeds and capsicum from other food sources used in our kitchen. While we have strict policies, we cannot guarantee a total absence of these products in any of our food. Customers with food allergies must be aware of the risk. Customers who have any form of medical condition, food intolerances or food allergies should consult with a medical professional before starting any meal plan. Table will not assume any liability for adverse reactions from the food consumed or items one may come in contact with while eating any of our meals.
Insurance, Liability and Quality Assurance
Public Liability Insurance and Certification
Table has full public and employee liability insurance and our certificate is available upon request.
We follow strict HACCP guidelines for all food production, handling, storage and distribution. Our Chef has Food Hygiene Level 3 Certification. We are registered with Lisburn and Castlereagh Borough Council and have a Food Hygiene rating of 5. We are a member of NCASS. We have Public Liability Insurance of £5m to cover our activities. Copies of certificates are available upon request.
Quality Assurance and Leftover Food
Table works under the Government Food Hygiene regulations. We shall provide the Catering Services with reasonable care and skill and under food catering industry standards for hygiene and general cleanliness. The preparation and cooking of food and the handling and service of food, beverages, utensils and tableware. In compliance with statutory and regulatory requirements affecting the preparation, cooking, handling and service of food.
All surplus food remains the property of Table
Table reserves the right to dispose of all leftover food at the end of the event. Food has been on a buffet table hot for 2 hours or cold for 4 hours or more will be disposed of, as per General Health and safety guidelines. Food items cannot be reheated to be served again. Any food served buffet-style will not be reserved. This is our Food safety policy and it is non-negotiable. If the customer has a concern about leftovers’ then it is best to clarify your concerns before securing your booking. There will not be a discussion at the event.
If the customer or a guest takes leftover food to be kept for their consumption after the event Table cannot be held responsible for any consequences arising from the consumption of this food. Our responsibility for this food ceases once the food has been removed from the buffet table/serving area and is not disposed of. We accept no responsibility when food which is left unsupervised by the consent of the client and is not covered under our Public Liability Insurance.
Our customers have paid ‘per guest’ so any remaining food remains the property of Table, the caterers. Final guest numbers are confirmed at least 2 weeks prior to the event. It is the customer’s responsibility to inform guests that the event meal serving time.
External Food
No external food may be served at the event by the client or their guests for consumption on the premises or venue where we are providing a service unless pre-agreed arrangements have been made. In any such event, Table will not be held responsible or liable for the safety and quality of any food or drink supplied directly by the client or any other organisation or persons.
Where the Customer chooses to supply items of drinking itself for the Event, Table will comply with the condition to the extent that it serves any such items. Pre-agreed arrangements are required. Table reserves the right to dispose of or not to serve any such item if, in its sole discretion, if such item is unfit for human consumption and/or displays signs of contamination or deterioration and/or cannot be demonstrated to have been stored under statutory and/or regulatory requirements before delivery to the Supplier at the Event. Table does not accept liability for drinks that are not supplied by us.
Delivery Orders & Storage
If your order is a delivery, please ensure that the food is stored away from direct sunlight or heat sources and is not stored on the floor. If certain items are to be kept cold or frozen then you must ensure you do so.
Table is not responsible once the food has been delivered and it becomes the customers’ responsibility. A designated ‘Safe Place’ is necessary when placing the order – please bear in mind that the order contains perishable food items.
General
Equipment – Breakages/Missing/Stolen
Equipment delivered to any location (private house, dwelling or client’s nominated venue) shall remain the responsibility of the client from delivery until collection. Any breakages, loss or damage to our equipment or hired equipment caused directly by client or clients’ guests will be charged to the client at full replacement cost.
The client assumes responsibility for the cost of breakage or loss of or damage to any equipment, tableware, cutlery or linen etc. by guests. We reserve the right to charge the Customer after the Event provided that notification of such breakage or damage is provided to the Customer within 14 days after the Event.
Room Setup
Unless prior arrangements have been made, all tables and chairs need to be in position before our arrival on site and arranged as per the table plan provided to us. At the end of the event, we will leave the tables and chairs in position and we will not fold down tables or stack chairs.
Logistics and Access
Table requires access to the location for setting up equipment and services. For larger events, ideally, the day before the Event if there will not be adequate time on the day of the event.
Table and staff will require constant access to and exit from the Location while they are providing the Catering Services. The Customer must ensure that Table can enter and leave the Location without excessive restriction.
While at the Location and providing the Services, Table will need access to a sink with a hot and cold water supply and access to clean certified drinking water. As well as access to appropriate cooking and preparation facilities. Where the Event is being held in a temporary structure such as a marquee, provision of a catering tent next to or within reasonable proximity of the temporary structure needs to be provided along with an uninterrupted power supply sufficient to cover all of the needs of Table at the event. We also require the use of a parking space and/or parking permit throughout the event as well as access to toilet facilities.
Water and Electrical Requirements
We are happy to advise our clients on any electricity/gas/water/lighting requirements but do not accept responsibility for problems due to power failure or faulty equipment used by the client or supplied by other companies.
After-event Cleaning
Table will not accept responsibility for the cleaning of the venue or marquee. Whilst we will endeavour to ensure that the area is as clear as possible from food waste, drink waste and linen removed from tables if required, we will not sweep, mop or hoover the venue at the end of the event.
Waste Disposable
The removal of any waste is the responsibility of the customer unless prior arrangements have been made. Table will not take responsibility for the clearance from the site of food waste or other waste. It will be the responsibility of the customer or venue to provide adequate bin and waste disposal means for us to use.
Additional Catering Meals
The customer must pre-order and will be charged for additional catering meals for suppliers – entertainers, photographers, videographers, bands and musicians, childminders and any other supplier at the event etc. Table accepts no responsibility for any other staff/contractors booked by the customer who requires food when it has not been booked and paid for, in advance.
All surplus food remains the property of Table
Table reserve the right to dispose of all leftover food at the end of the event. Food has been on a buffet table hot for 2 hours or cold for 4 hours or more will be disposed of, as per General Health and safety guidelines. Food items cannot be reheated to be served again. This is our Food safety policy and it is non-negotiable. If the customer has a concern about leftovers’ then it is best to clarify your concerns before securing your booking. There will not be a discussion at the event.
If the customer or a guest takes leftover food to be kept for their consumption after the event Table cannot be held responsible for any consequences arising from the consumption of this food. Our responsibility for this food ceases once the food has been removed from the buffet table/serving area and is not disposed of. We accept no responsibility when food which is left unsupervised by the consent of the client and is NOT covered under our Public Liability Insurance.
Our customers have paid ‘per guest’ so any remaining food remains the property of Table, the caterers. It is the customer’s responsibility to inform guests that the event food is being served by outside caterers and the serving time.
Staffing, Conduct and Safety
Staff will be hired according to the customer’s own requirements. If delays, beyond the direct responsibility of Table, require any staff to work additional hours then the customer will be charged. Table cannot guarantee that staff will be able to work outside of the quoted hours and the client should consider this when authorising labour hire and managing their event.
Guest Behaviour
Table has a zero tolerance policy on abusive, harassing or aggressive behaviour towards our staff and property and will only seek to operate within a safe and conducive working environment. Should any concern arise where this is not the case, this will be reported to the Clients on-site representative.
The customer assumes responsibility for the behaviour of their guests. At the total discretion of Table and their representatives, any behaviour by the client or their guests that is deemed to be aggressive, threatening, racist or sexist will not be tolerated. In all cases, Table reserves the right to withdraw service immediately. In the event of service being withdrawn, no refund or recompense will be due to the client.
Table will not be held responsible for the theft, loss or damage to any personal effects of the Client or gifts brought onto premises by the Client’s guests.
Social Media and Marketing
Unless our customer explicitly ask us not to use images taken at their event, we reserve the right to use them on our social media platforms. As part of our service and operations, Table reserve the right to use images and information from your event for social media and marketing purposes. This may include our website, brochures and other sales tools. This includes images of you, your guests and your event (preparation, decoration and deployment).
Environmentally Aware
We are fully aware of the environmental issues that we all need to take responsibility for and wherever possible we want to play a role in helping the environment. Wherever possible we use local suppliers to reduce our carbon footprint. We also try to arrange deliveries together to minimise our carbon emissions.
Data Protection
We will process any personal data collected from the Customer for the purposes of administering the booking for the Event and for accounts purposes. We may also process such data to provide the Customer from time to time with information on other services that it provides and other events organised by us if we feel that it will be of interest to the customer. We will not give your details to any third parties.
Feedback
As we continually strive to improve the quality of our service we welcome your feedback. From your comments, we will be able to improve our service. We value our customer’s constructive feedback.
Future Changes to Terms and Conditions
Table reserve the right to change our Terms and Conditions when necessary due to the continually evolving nature of our business. It is the client’s responsibility to ensure that you are up to date with our Terms and Conditions.
Since our Terms & Conditions are periodically updated, only current Terms and Conditions remain valid. Our website has the current terms. When booking Table, the customer agrees with all our terms. Table reserves the right to cancel any booking if agreed payment terms are not met by the client as laid out in these terms.